Legitimate Concerns
Either some adjustments are needed to make the proposed changes function properly, or there are hurdles or barriers that have not been considered. Perhaps the product / change / project / system does not meet the objecter’s expectations of quality (or other, such as technical level), or there are known issues that the salesperson would not reveal.
Feedback from other parties (different location or facility within the corporation, friends, colleagues, or other) may point out severe problems.
Very often, some person voicing a legitimate concern may not be capable of fully expressing the reasons behind their reticence (oddly enough). The objecting party “feels” the proposed solution to be wrong for their environment.
If consensus must be achieved, develop a checklist and discuss the proposed goals with the vendor / service provider, and never forget to get the agreement in writing, detailing the issues, what the solution will address, and how it will achieve this.
© 2009 by François Gagnon